Knowledge Management in Nonprofit Settings

Abstract

A well formulated framework depicts the embedded relationships between influencing factors and provides a simplified and assimilative description of the complex knowledge management systems. In organizations, creation of models and frameworks for designing knowledge management tools is a well established practice while there is a lack of a comprehensive framework for Indigenous Knowledge Management System (IKMS). Hence, the research question addressed in this paper is whether the organisational knowledge management frameworks can be used to strategies Indigenous Knowledge Management (IKM) in a meaningful way. The paper presents Balanced Scorecard (BSc) for IKM in indigenous communities as a case study of nonprofit setting. With the help of empirical data, this work explains the four main strategic management processes of BSc approach. The paper argues that, although BSc is found to be useful in many organisations and indigenous community related project, care should be taken when it is implemented for IKM, where the nature of management activities is totally different.