Abstract
The claim that Knowledge Management is rooted in the foundations of contemporary strategic management and most specifically in the theory of resource-based view of the firm has not yet exhibited significant implications for the organizational arrangements of the work context. Based on a study of the implementation of Knowledge Management to support the e-Banking activities of a retail bank, a framework of competence-based Knowledge Management practice is proposed combining tacit and explicit forms of knowledge and collective forms of learning in the context of work practices. A conceptualization of the type of technological support required for the realization of the Knowledge Management practice framework is also provided through the case study discourse. The framework constitutes for organizations and especially banks an innovative proposition for Knowledge Management with clear methodological and technological implications.
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