Abstract

A major obstacle to the wider acceptance of knowledge management in Swiss construction companies is that the management of these companies find it difficult to recognize any concrete benefit for their day-to-day business to be gained from applying existing knowledge management concepts. It is important for construction companies to win orders in a competitive environment and to execute these orders profitably for the company and satisfactorily for the customer (project success). The identification and management of success factors in construction processes support project management and help to achieve these goals. Based on these considerations, the Institute for Construction Engineering and Management (Swiss Federal Institute of Technology, Zurich) has developed a solution for knowledge management in association with leading Swiss construction companies. The solution pursues the approach that knowledge that is valuable for construction companies is the knowledge needed to activate the success factors. This knowledge, which ensures success, is worth managing.

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