Knowledge Management Implementation Impacts, in Tanzania's Public Sector: Case Study Ministry of Finance and Planning, Tanzania

Abstract

Organizations, especially those adopting Knowledge Management (KM) face the challenge of being able to maintain and implement it successful and on time, this study report examine the failure and success of KM implementation by looking into basic and important issues including KM awareness, initiatives, availability, policies and strategies, tools and technologies, and technology status in terms of it growth (trend) and finally provide evidence of what it has been found and what an organization can do to implement it successful by using the introduced implementation model.Ministry of Finance and Planning of Tanzania Information Systems Management is one of those organizations which face those challenges, these challenges have been examined by answering the following research questions: how deeply the concept of knowledge and KM understood and established?, how far the KM implemented?, what are the basic requirements for the KM implementation?, what strategies and policies needed for the successful KM implementation? The importance of these questions were to provide a clear picture of the study area based on the selected unit of study which is Financial Information Systems Management Department under Ministry of Finance and Planning of Tanzania.The examination on those challenges were done by answering the research questions, where by many literature's were reviewed for providing theoretical evidence and data collection and analysis for providing practical evidence of the unit of study.In this research I have found that theoretically, the concept is still new all over the world and it is important for the Ministry of Finance and Planning to take it on board for better performance and to gain competitive advantage, and practically in the Ministry of Finance, this concept of knowledge and KM is good-to-very-good known to most of the staff and managers, but there was no proper policies and strategies for the KM implementation which as a results its implementation were not 100% successful, although the basic requirements were not fully available such as KM tools and technologies. The unsuccessful of the KM implementation were contributed by many factors such as unavailable KM ownership, KM tools and technologies, proper KM policies and strategies, and complexity of the KM concepts itself, and these are one of the basic and common requirements for the KM implementation where by without them the failure is obvious. Therefore, the proper implementation model which will provides all necessary issues for successful implementation has to be introduced and used as I have introduced in this study report.