Knowledge Management from an Industry Perspective

Abstract

Strong forces of competition and globalisation have created awareness and an urgency to focus how organisations control and nurture intellectual capital. The knowledge concept and its management have gained currency and momentum, as technology has enabled thoughts and ideas to be more easily produced and distributed. With the increased application of recent technologies such as the internet, CRM and advanced software capabilities, it has been suggested that the time has come for a debate on a new paradigm for knowledge management. As a contribution to this debate, this paper will examine exploratory research conducted in the Australian private hospital industry with a view to better understand issues related to knowledge management from an industry perspective.