Abstract
PurposeAn investigation of the importance of the knowledge of the key individuals in organisations, knowledge within organisations as well as customer capital and knowledge; and how these might impact on sustainable competitive advantage of small and medium sized enterprises. The key challenges for knowledge‐intensive SMEs are the identification, capture, storing, mapping, dissemination and creation of knowledge from different perspectives and for different purposes.Design/methodology/approachBased on a thorough review of literature and field study, this paper presents and discusses the benefits of knowledge management (KM) for sustainable competitiveness in SMEs in surveying practices. A field study was conducted, involving 12 professionals from eleven organisations, of which 2 of the 11 organisations were surveying practices.FindingsThe paper highlights the role of strategies, tools and techniques which might be of assistance. The paper concludes that managing knowledge assets in SME is not easy. It is an integrated and complex social process, which has culture, people, finance, technology and organisational structures at its core. The paper also notes that SMEs can benefit from effective KM practices for sustainable competitiveness.Research limitations/implicationsRecommendations are offered to surveying practices that are already involved with formal KM initiatives and those SMEs that aspire to do so.Originality/valueAn innovative study applying knowledge management principles to small and medium sized surveying practices.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.