Knowledge Management Evaluation in Agile Organization with WFA Way of Working (Case Study: PT DDLI)

Abstract

The rapid changes in various aspects such as people, process and technology in agile organizations need proper knowledge management. This research analyzed the KM maturity level in PT DDLI, a technology company behind one of Indonesian digital banks. After examining various assessment models, the assessment question that was proposed by KM3 in PBC is the most appropriate model to assess the KM maturity for PT DDLI. This research uses a combination of quantitative and qualitative research methodology. Quantitative by conducting surveys and qualitative by conducting 5 Why RCA and TOWS analysis for identifying the causes of KM issues in PT DDLI. This research helps PT DDLI to identify current KM maturity level, KM issues and offer the recommendation for future improvement. This research can become a starting point for larger scale research in the future specifically to study the KM behavior in agile organizations.