Knowledge Management Capabilities & Infrastructure for E-Commerce

Abstract

Executives in leading organizations are increasingly recognizing that in order to maintain or gain competitive advantages, organizational knowledge needs to be managed for and integrated with their corporate e-commerce systems. Organizational knowledge, also known as the intellectual capital, is a pivotal corporate asset, and therefore, organizations require an infrastructure to create, structure, disseminate, and apply the knowledge at the right time to the right people or to the right e-commerce applications.This article defines what capabilities will be required for enabling knowledge management, describes the various technology elements required for knowledge management, and provides a technological framework for knowledge management capabilities and infrastructure for e-commerce which should assist organizations to identify and build innovative knowledge management solutions that meet their complex business requirements.