Knowledge management as a mechanism for technological and organizational change management in Israeli universities

Abstract

During the last decade, the higher education sector has experienced many pressures and changes (Hanna, Educause Review, 38(4), 25–34, 2003; Scott, Educause Review, 38, 64–80, 2003; Waterhouse, The power of e-learning: The essential guide for teaching in the digital age, 2005). Universities around the world are facing the need to adapt to a rapidly changing educational and social landscape, in which technology is both the main cause of change and a tool for dealing with the change. This study examines the organization-wide technological changes that have infiltrated every aspects of life at all universities that are part of the higher education system in Israel during the last 7 years: the introduction of on-line instruction, e-learning and Enterprise Resource Planning (ERP) technology for university work processes