Abstract
AbstractKnowledge management is gaining prominence in academia and practice. The need for organizations in the United Arab Emirates (UAE) to empower themselves through knowledge management cannot be ignored. Yet, not much empirical evidence on the subject can be found in the literature. This study investigates the effect of the following factors: organizational culture, organizational infrastructure, technical infrastructure, management support, reward and vision clarity on organizational performance in terms of efficiency, customer satisfaction, decision‐making, quality of work, and financial benefits. A questionnaire was used to collect data from general managers, functional managers, IT managers and chief knowledge officers from a variety of business companies from private and public sector drawn from Dubai Financial Market website. Data was analyzed using the Statistical Package for Social Sciences (SPSS). Results show that all investigated knowledge management dimensions are implemented in UAE organizations subject of this study. They are also significantly correlated with performance improvement except reward.
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