Abstract
This paper evaluates the important knowledge management (KM) constructs between Indian manufacturing and service industries. A literature review supplemented with focus group discussion and personal interviews were used to design the questionnaire. 313 respondents selected through convenience sampling filled the survey. The instrument was tested for its reliability and validity. The study showed that the average scores of all KM constructs are higher for service industry than manufacturing industry. A significant difference between manufacturing and service industries using t-test is found in KM culture and structure; KM technology and the remaining constructs at 1%, 5% and 10% level respectively. The results also show that there is a significant difference in the average scores of performance. Further, results reveal that KM practices and performance improvements are different for the two industries. Besides KM processes, technology, culture and structure are central to KM performance.
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