Knowledge Management And Organizational Performance In Selected Commercial Banks In Awka, Anambra State, Nigeria

Abstract

This paper seeks to examine the extent to which knowledge management improves the Performance of Selected Commercial Banks in Awka. The study specifically sets out to determine if there is a significant relation between knowledge identification and organizational performance. It also examines the extent to which knowledge acquisition affects the performance of an organization. This study employed descriptive research design; primary source of data are the major instrument used for this study. Pearson's product moment correlation was used to analyze the data. The findings reveal that there is a positive relationship between knowledge identification and organizational performance. It also reveals that knowledge acquisition has a positive effect on organizational performance. In conclusion, knowledge is the key resource needed if an organization intends to operate at a level that is equal to no other. The study therefore recommends that an effective system should be put in place to ensure that relevant knowledge that will boost performance is identified. And also that knowledge acquisition is not only about acquiring mere knowledge but mindfully managing knowledge acquisition activities in order to tap into different kinds of knowledge.