Abstract
This paper aims to examine the relationship between knowledge management processes on organisational innovation in a higher educational institution. This research was quantitative and used an electronic survey at Vietnam National University, Hanoi. The results from a survey (N = 120) in a research-focused university in Vietnam show that knowledge creation and knowledge access had a positive and significant association with administrative innovation, while knowledge access and knowledge dissemination related to technical innovation. The findings suggested that universities, at different stages of the development, adopt particular knowledge strategies that require certain KM processes that will differ from those required by universities with different knowledge strategies. Our findings also provide useful insights to educational managers who wish to understand, apply and enhance knowledge management in their universities. Our paper concludes with limitations of the research and recommendations for future research.
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