Abstract
This study examines the impact of knowledge management on the job performance of Lebanese banking sector during 2019. The research employed knowledge acquisition, knowledge sharing, knowledge creation, knowledge codification and knowledge retention as proxies to analyze the knowledge management variable. The job performance is measured by considering quantitative and qualitative variables. The research reveals that knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention have a positive impact on the job performance of the Lebanese banking sector. The result also reveals a non significant impact of knowledge codification on the job performance. The knowledge management should be as a mandatory condition in banking sector for making high level of job performance.
Highlights
As the financial organizations became larger, the number of customers and employees increases, and the database related to each of them increases as well
The results show that the knowledge acquisition has a positive (0.321) and significant impact on job performance in banking sector
This research studied the impact of knowledge management on the job performance in the Lebanese banking sector during 2019
Summary
As the financial organizations became larger, the number of customers and employees increases, and the database related to each of them increases as well. With the fast changes in technology and the development of the internet and virtual technology, knowledge management became more important for banking sector to be more organized in order to achieve high level of job performance, customer satisfaction and quality of financial service. El-Chaarani and El-Abiad: Knowledge Management and Job Performance: The Case of Lebanese Banking Sector or supervisor in order to collect, share and use data. Applying an efficient knowledge management process and system is very important for the commercial and financial performance of Lebanese banking sector. To examine the importance of knowledge management process in the case of Lebanese banking sector, this study has the objective to examine how the practices of knowledge management system can influence the job performance of employees.
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