Knowledge Management and Intellectual Capital in the Logistics Service Industry

Abstract

The changing business scenario in the logistics service market is affecting the development of relationships with customers and the continuous adaptation of service offering. In this context, knowledge management and intellectual capital are potentially successful assets for developing and improving competitive capabilities of logistics service companies. In order to supply more complex and knowledge-intensive services, it is necessary to evaluate the existing IC assets to identify future needs in this area. The main aim of this paper is to investigates how to assess the intellectual capital in order to improve the management of knowledge in third-party logistics service providers. The paper reviews the main methods for assessing intellectual capital assets in the logistics service industry. It suggests the non-monetary methods as the most appropriate ones.