Knowledge Managed Quality Circle programme

Abstract

'Quality Circle' (QC) is an employee involvement technique that was once widely applied in organisations to achieve continuous quality improvement. However, QCs began to vanish soon after the world experienced knowledge and Information Technology (IT) explosions. This paper reports research work carried out to overcome this situation by developing a model named Knowledge Managed Quality Circle (KMQC). This model envisages the development of knowledge portals and a specific type of organisation to facilitate the integration of QC and Knowledge Management (KM). KMQC's practicality was studied by applying it in a compressor manufacturing company.