Knowledge-intensive business services and the value of expert information

Abstract

This article shows a brief perspective on the timeline between knowledge and innovation management and what is now known as Knowledge Intensive Business Services, where knowledge management has a leading role in the establishment of a competitive advantage in business organizations, a strategy that will allow them to reflect their competitiveness in a changing environment by mastering their innovation competence. This implies that knowledge management has both an inherent part of organizations of the post-industrial era and a strong need to respond to the challenges brought by today’s society. Such a relatively new way of doing business dictates significant changes to be made in businesses, starting with their human capital as the key element and asset.