Abstract
This research examines the characteristics of knowledge-intensive business service projects based on two cases of Enterprise System implementations. The study results confirm that knowledge asymmetry, ambiguity, opaque quality and co-production are present in both cases. The results indicate knowledge asymmetry between the client and the consultant as the main implication, leading to ambiguity and opaque quality. Co-production is confirmed to reduce knowledge asymmetry, ambiguity and opaque quality.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
