Abstract
The process of knowledge creation is continuous and has dynamic interactions amid tacit and explicit knowledge which generates a substantial context. This paper is aimed to establish a technology-based virtual knowledge ba, which enables the combination of an open flow of diverse knowledge and thus leads to the creation of more knowledge. A case study which focuses on a Ford car dealer is presented in order to identify how these IT tools work as a virtual interactive place on the website to affect the process of knowledge creation via the SECI modes and ba. The virtual knowledge ba creates the opportunity for participants to work together in a creative place (e.g. in a community or an enterprise) for an organization which desires to promote knowledge creation on the website, in addition to proceed with the implementation of knowledge management systems to escalate the corporate knowledge management and improve the organization’s competitiveness effectively.
Highlights
Knowledge creation as a spiral process of interaction which is related to the integration of explicit and tacit knowledge so as to boost an organization’s competitiveness in innovation (Nonaka et al, 2000)
The results showed that the case company was started by utilizing certain implicit knowledge to the organizational practice, which is followed by the stage of Internalization or Socialization
The virtual originating ba mainly uses information technology to offer a virtual place for members of organization and its business partners share awareness, emotions, experiences and mental models
Summary
Knowledge creation as a spiral process of interaction which is related to the integration of explicit and tacit knowledge so as to boost an organization’s competitiveness in innovation (Nonaka et al, 2000). Base on Kodama’ s literature (2005) investigated the dynamic interactions of the knowledge creation process at Fujitsu Ltd. Base on Kodama’ s literature (2005) investigated the dynamic interactions of the knowledge creation process at Fujitsu Ltd In this Study, suggests that the development of new product in a high-tech industry needs to collect and integrate the various technologies to network strategic communities in all places of company in pursuance of sharing, transferring and creating knowledge. Su et al (2007) argued that managing the knowledge of product and customer in an organization with the Information Technology (IT) support transforms tacit knowledge into codified knowledge for value improving and risk reducing. Knowledge creation must link with technological abilities such as information and communication technologies which is conducive to conquer informational obstructions among technical, functional and cultural silos which restrict the internal creation and competitive advantages growth within organizations
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