Abstract
New generation knowledge-based systems should be fully integrated into their environment, by exploiting existing information sources, and should be flexible and easily extensible. This article describes the architecture of an organisational memory (OM) for road safety analysis. Starting from the design of a knowledge-based system, we show how we address knowledge capitalisation issues through the building of an OM. We present its main components and describe how knowledge engineering techniques can be exploited to build and enrich it. We then describe the major task that exploits the OM as decision support for site analysis. We also explain how domain knowledge can be exploited and capitalised using case-based reasoning and collaborative work.
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