Knowledge-based HRM and business process innovation in the hospitality industry

Abstract

This study examines the impact of knowledge-based HR practices on business process innovation under the moderating role of Knowledge-Centered Organizational Culture (KCOC) and the mediating role of Absorptive Capacity (AC). Data was collected from the managers of hospitality firms via questionnaires from May to September 2022, using a quantitative data analytic process. The results demonstrate that formal and informal knowledge-based HR practices are vital to achieving business innovation performance with interpersonal AC mediating and KCOC moderating. The findings of our study provide research-based practical implications for various stakeholders and a significant theoretical contribution to fill the research gap in the literature. This research presents empirical insights that are applicable to the management of the hotel industry.