Knowledge as Design: A Methodology for Overcoming Knowledge Acquisition Bottlenecks in Intelligent Interface Design

Abstract

This paper documents the historical perspective of ‘knowledge as design’ as a natural human philosophy which necessarily resulted in user centered design praxis. A revival of this philosophy is called for in the presentation of the advanced knowledge and design acquisition methodology. The application of this methodology for overcoming bottleneck problems and alleviating brittleness in the Pilot's Associate is described and evaluated. The paper discusses three specific techniques designed to capture these perspectives: IDEF modeling, concept mapping, and design storyboarding. An integrative structure combining these techniques is proposed as an interactive way to let users, as well as other design team members, assimilate, progressively deepen, and combine knowledge for the purpose of developing intelligent systems and human-machine interface designs. Results indicate that pilots were able to successfully reveal their own comprehension of an air-to-ground mission and transform conceptual knowledge into actual designs for an intelligent pilot-vehicle interface.