Knowledge and Frequency of Experience of Workplace Incivility among the Staff Nurses

Abstract

Now a day’s health care setting shows increase in incidences of workplace incivility. Workplace incivility has a greater impact on quality of nursing care by causing stress and dissatisfaction of job among the staff nurses. The present study was conducted to assess the knowledge and frequency of experience of workplace incivility among the staff nurses. Quantitative cross-sectional descriptive survey approach was used to conduct the present study. A total of 34 staff nurses were selected by convenient sampling technique from the wards and ICU of selected Multi-speciality hospital. Structured self- administered knowledge questionnaire was used to collect the data regarding knowledge and frequency of experience of workplace incivility. Findings of the study showed that mean age of the participants was 32 years. Majority (91%) were females and they studied General Nursing and Midwifery. Majority (76%) of the participants had up to 15 years of working experience and 44% of them were temporary employees. Almost 56% of them were working 8 hours per day. Assessment of knowledge regarding workplace incivility revealed that the majority (82%) of the staff nurses had inadequate knowledge regarding workplace incivility and majority (77%) experienced incivility in their workplace.