Abstract
As we have seen, our clients evaluate and interpret our communications, both positively and negatively:‘Well, she’s ’omery. She doesn’t talk posh so you can talk to her properly’ (Cohen, 1971)‘She’s easy to talk to. I just relaxed. She has a calming effect’ (Lishman, 1985)Such apparently simple judgements are likely to reflect a social worker’s use of a complex interaction of verbal, non-verbal and symbolic communications. This chapter introduces and defines these three kinds of interpersonal communication: symbolic, non-verbal and verbal.
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