Abstract
This study aims to test the measuring scale of higher education quality from the students’ perspective at universities in Ho Chi Minh city. The study’s results showed that the scale of higher education quality from students’ perspective was explained by six components: (1) curriculum, (2) teaching skills of faculty, (3) interaction between faculty and students, (4) physical facilities, (5) businesses interaction – extracurricular activities, (6) students support services quality. In the above scale components, the business interaction – extracurricular activities scale is a new measuring scale from the research results, the scale of which is composed of the university-industry interaction scale and the extracurricular activities scale. In addition, this study also mentions the scale of student support services quality that previous studies did not mention, a new measureing scale that the author explored through three focus groups. The scale of the components above were tested by confirmatory factor analysis (CFA) showed that these scales met the requirements of reliability and validity (unidimensionality, convergent validity, discriminant validity, composite reliability and average variance extracted). Finally, the authors also discussed the research results as well as limitations and further research directions.
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