Abstract
Supply chain management is designed to meet customer needs, achieve high performance within the organization and identify the ways in which companies continue to innovate, learn and grow. As a result, the goals of the support chain management are to reduce costs, waste, time compression, flexibility in response capacity, reduce delivery time, eliminate stock breaks, etc. In order to achieve business objectives and goals, making sound and timely management decisions, entities need a system of performance indicators. In this way, businesses identify results by determining how they meet customers’ needs, understanding their processes, identifying problems, bottlenecks, losses, substantiating decisions to be taken, monitoring implementation and results of decisions taken, etc.
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