Abstract
Effectiveness of management in maintenance aspect holds the key element in influencing the performance of overall maintenance management. Similarly, public hospital building needs an effective maintenance management as this type of building in nature is one of the most complex issues in the field of maintenance. Improper building maintenance management adopted by the organization significantly will interrupt the overall operation of the building. Therefore, this paper is aim to identifying the key performance indicator (KPI) of effectiveness of maintenance management for the public hospital building. A total of 32 set of questionnaires were distributed to the maintenance manager for each hospital in the northern region of peninsular Malaysia by using self-administration strategy. The survey answer was analyzed by performing descriptive analysis in SPSS. Overall, the result of descriptive analysis shows that all the ten factors of effectiveness of maintenance management are accepted as KPI since the mean value is at least 3.93 which classified as important and significant. The most significant factor of effectiveness of maintenance management is task planning and scheduling with the mean score of 4.35. While less significant factor is identify as maintenance approach with the value of mean score is 3.93. The both results indicates that the management need to have well-structured planning for the maintenance works and also need to embrace the exact strategy of maintenance approach in order to achieved better overall performance of maintenance management. This study may draw a standard practice for the government in assessing the performance of public facilities in terms of maintenance management.
Highlights
Maintenance management of hospital buildings is one of the most complex issues in the field of maintenance [1]
This study proposes three main components to be an indicator for effectiveness of maintenance management for the public hospital building, namely individual factors, maintenance aspects and administration and organizational factors
The ten factors of effectiveness of maintenance management proposed in this study seem that significantly contribute to the overall maintenance performance for the public hospital building in the northern region of peninsular Malaysia
Summary
Maintenance management of hospital buildings is one of the most complex issues in the field of maintenance [1]. As stated by [2], this scenario is occurred due to the fact that the complex nature of hospital buildings, the delicate mechanical and electrical system and inadequate maintenance budget which could affected the performance and operation of the hospital buildings besides the occurrence of numerous building defects. Building defects are becoming ordinary phenomena in the building maintenance services especially for the hospital buildings are over than 30 years old. A common building design error is often occurred, usually in an effort to reduce the initial construction costs which project costing plays an important role in building design [4]. A research conducted by [1] found that the public hospital building in Nigeria is in very poor and deplorable conditions of structural and decorative disrepairs
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