Abstract
Key performance indicators (KPIs) are quintessentially useful for performance evaluation, but a set of pragmatic KPIs for holistic evaluation of retrofits for commercial buildings is hitherto unavailable. This study was conducted to address this issue. Built upon the findings of a systematic literature review and a focus group meeting in the earlier stages of the study, a questionnaire survey covering 19 KPIs for environmental (embracing energy), economic, health and safety, and users’ perspective evaluations of building retrofits was developed. Data of the survey, collected from facility management (FM) practitioners in Hong Kong, underwent a series of statistical analyses, including Kruskal–Wallis H test, Mann–Whitney U test, and Spearman Rank Correlation. The analysis results revealed the levels of importance of KPIs perceived by different groups of FM practitioners and the rankings of KPIs. Based upon these results, eight KPIs were shortlisted, which are energy savings, payback period, investment cost, actual-to-target ratio of the number of statutory orders removed, actual-to-target ratio of the number of accidents reduced, target indoor air temperature, target indoor air quality (IAQ) class, and target workplane illuminance. These KPIs serve as keystones for further development of an analytic evaluation scheme for commercial building retrofit performance assessment. The methodology of this study can also serve as a reference for similar KPI studies in other research domains.
Highlights
Buildings account for 39% of all carbon emissions in the world [1]
One of the key challenges is the estimation of the benefits brought by the building retrofits, which relies on scientific evaluation mechanisms to evaluate the building retrofit performance against the economic input [3,4]
An industry-wide online survey was conducted to solicit the opinions of facility management (FM) professionals on the Key performance indicators (KPIs) that are applicable to commercial building retrofit performance evaluation
Summary
A city famous for its dense population and buildings—the volume of aged buildings is large and keeps increasing. As retrofitting those existing buildings is a sustainability goal that the international society endeavours to meet, the building industry and the government of Hong Kong have introduced various incentives that motivate building owners or operators to implement retrofits for the premises they own or manage. The retrofit rate of existing buildings remains low [2]. The building sector in the city is facing challenges to retrofitting the existing buildings, especially the aged buildings. One of the key challenges is the estimation of the benefits brought by the building retrofits, which relies on scientific evaluation mechanisms to evaluate the building retrofit performance against the economic input [3,4]. Human decisions or judgements from owners, operators, occupants, etc. are critical elements
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