Key indicators for evaluating the performance of construction companies from the perspective of owners and consultants

Abstract

The construction sector is considered as one of the largest and most important sector in many countries of the world. This research aims to determine the most important performance indicators to evaluate the performance of construction companies from the perspective of owners and consultants. To achieve the aim of this study a total of 107 questionnaires were distributed to owners such as ministries, municipalities, and non-governmental institutions in addition to consulting offices that supervised the implementation of a number of construction projects in Gaza Strip. The collected data was analyzed with Statistical Package for Social Science (SPSS) IBM version 22. The results of this research showed that the most important indicators for evaluating the performance of construction firms in Gaza Strip are, the time needed for construction works, compliance with technical specifications, quality of workmanship, the overall time for completion of all project work, acceptable quality, overall cost, time to prepare shop drawings, understanding the work, cost for construction works, and the availability of quality control system. This study may help in the future to set a comprehensive framework for evaluating the performance of construction companies that may serve as a benchmark against the competitors in this field, identifying weaknesses and addressing them, and developing strengths in order to continuously improve performance to achieve the optimal performance in order to satisfy the customer expectations and achieve desired results.