Key Determinants of Successful Implementation of IT in International Commercial Bank

Abstract

This research reports the results of a single case study that covers a successful project of IT implementation in International Commercial Bank (ICB) from the Egyptian banking industry. The case highlights leadership actions, as well as other related factors regarding effectiveness of IT implementation that are linked to strategic competitiveness and value creation. Multiple sources of data were used. Primary sources include in-depth interviews in semi-structured format with industry authorities, IT and retail banking managers, and the bank’s executives in general; whereas, secondary sources of data include annual reports, website information, and financial statements. Findings show that successful implementation was influenced by the interplay of several management practices, which eventually, had an impact on strategic competitiveness through their impact on some in-house attributes; notably, a dominating constructive cultural pattern leading to higher levels of organizational commitment, and the bank’s value chain.