Abstract
PurposeThis article describes the management of an A$20.5 million three‐year capital‐works program to develop and support radio communications for Australia's New South Wales Police Service.Design/methodology/approachDraws on information provided by the project manager.FindingsShows that, because of the vast area, the distances involved and remoteness of some of the sites, it was decided to use the existing human resources in a virtual‐team environment. Describes the establishment and operation, benefits and limitations of using a virtual project team, in addition to explaining how a benefit‐management plan was developed to provide a structured way to demonstrate achievements.Practical implicationsConcludes that virtual teams are cost‐effective, but managing them requires skills over and above the management of co‐located project teams.Originality/valueContains plenty to interest anyone involved in managing a large project, covering a wide geographical area.
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