Kathy Canul: Journal Ombudsperson

Abstract

An Ombudsperson (or Ombuds) exists to help resolve disputes in a neutral, independent way. It’s a role that is common in government and journalism, but less so in scientific publishing. In 2022, when the American Chemical Society (ACS) Publications sought to create the role of ombudsperson as part of their “commitments to addressing systemic racism in chemistry journals,” they turned to Kathy Canul, an ombudsperson for the University of California system for over 20 years. As described by ACS,1 an ombudsperson serves as “an independent, impartial, off-the-record, and confidential channel for concerns regarding the peer-review process.” Recently, Kathy Canul and Shaina Lange, Senior Manager in the ACS Publishing Integrity Office, spoke with Science Editor about the role of an ombudsperson and its place in promoting inclusivity and equity. Science Editor: Let’s start with the basics: What is an ombudsperson? Kathy Canul: In brief, an ombuds is a resource available to address issues and obstacles that get in the way of an organization meeting its objectives and goals. ACS Publications wants to publish high-quality content that advances scientific knowledge. There are numerous steps in moving a research study through the submission, peer-review, and publication process, and along the way, there can be challenges in the process that may need to be addressed in order for the research to undergo a fair evaluation. As an ombuds, I serve as an independent, neutral, and confidential resource available to hear publication concerns from authors, reviewers, and editors. I listen to the issues brought forward […]