Abstract
The emotional feeling of User plays major role in developping a web based application software especially when designing its interface, because it is one of important part of software that has position between system and user. The better interface the better impression to attract user to use it longer. This research applied Kansei Engineering to translate what user’s emotional feeling into application interface design component in order to show what user wants about interface. Kansei words related with user emotions are used to investigate user emotions when looking at appearance of interface of software. Data questionnaires are collected and processed using multivariate analysis, and then translated into detail interface design elements. This research found that four users’ emotional feeling related to helpdesk application, and the biggest impact of emotion in designing its interface is “Harmony”.
Highlights
The impact of information technology’s application in the world of business has been accepted as one of critical point to win the high business competency
This paper focuses on investigation of helpdesk application in order to provide developer to design the suitable interface for users by applying Kansei Engineering to analyze what user implicitly desires about helpdesk interface, so user can enjoy exploring the content of helpdesk in the best environment
RESULT AND DISCUSSION This research prepared specimens consisting of web based open source helpdesk applications, and Kansei Words related to users’ emotional feeling regarding the appearance of application. 30 persons who are familiar with web application participated in collecting data of what they feel after looking at each specimen one by one using semantic differential scale
Summary
The impact of information technology’s application in the world of business has been accepted as one of critical point to win the high business competency. Computer application such as helpdesk application basically is important to endorse business activities. Kansei Engineering has been established as a specific method to analyze the implicit psychological needs of user using statistic calculations in various field including design of user interface of application [5]. This paper focuses on investigation of helpdesk application in order to provide developer to design the suitable interface for users by applying Kansei Engineering to analyze what user implicitly desires about helpdesk interface, so user can enjoy exploring the content of helpdesk in the best environment
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