Abstract

This study aimed to explore the end user’s preferences regarding the features of an android app by classifying them with the Kano Model. The list of features was based on ISO/IEC 25010 combined with Android Core App Quality Guidelines. This expert system android app which is named ‘Pilih Media’ is used to help teachers selecting learning media based on Anderson’s theory of learning media selection. Respondents in this study were 50 teachers. Kano model was used in this study as a guideline in making questionnaires and also analyzing the data. From the study, it can be concluded that there are 17 features classified as the Attractive requirement category, six features classified as One-dimensional category, one feature classified as Must-be category, and five features classified as the Indifferent category. Overall, it seems that a lot of features have the potential to increase the end user’s satisfaction.

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