Abstract
This article describes a number of problems that the communication professional has to deal with, while analysing written business communication. Some of the problems have to do with analysing communication within training courses, others arise when analysing the communication and the flow of communication through an organization. The author presents a way to incorporate ALEXIS, a software package, into professional business communication. ALEXIS is an educational software package, designed to support staff teaching a writing course in a number of time consuming tasks, above all in supplying printed feedback on written assignments. ALEXIS has been used successfully in the writing curricula of Nijenrode, the Netherlands School of Business, and Twente University of Technology. Using ALEXIS helps to overcome some of the problems the communication professional has to deal with and tends to facilitate the process of analysing
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