Abstract
This study takes the Japanese concept of kaizen, that is, continuous quality improvement, as a means of looking behind the Toyota Production System (TPS), to examine in some detail the work of kaizen and technology transfer instructors in overseas transplants. Special attention is paid to their role as learning facilitators. The research provides insights into how these workers prepare for their overseas transplant assignments, the methods they use to instruct other workers and the kinds of problems they experience in relating to and communicating with foreign employees of Toyota. The findings show the commitment the technology transfer instructors have to doing their work well and living by example the corporate culture and values of Toyota. These workers recognize the special challenge of communicating effectively as learning facilitators across different national cultures and languages and make practical suggestions for improvements in this regard.
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