Justification of approaches to development of the standard civil society organization based on international experience

Abstract

The object of the research is the principles of the quality management system and the interaction of different approaches to the quality assessment of civil society organizations (CSOs). In many countries, regulatory documents have not been developed regarding the quality management of the CSO activities. Let’s consider this problem using the example of Ukraine, since there has been an increase in the number of public associations by more than 85,000 during the last decade. Along with it, the principles of implementing DSTU ISO 9001:2015 for non-commercial, in particular civil organizations, are not sufficiently clear, given the various socio-cultural and economic prerequisites. Based on theoretical and analytical methods, it is proposed to conduct an in-depth analysis of the problem and further justification of the implementation of the practice of compliance with Quality Standards and good governance in civil society organizations. That is primarily due to the desire of CSOs themselves to self-organize, reinforced by the need to establish partnership relations with state authorities and commercial organizations, which is accompanied by the fulfillment of requirements for transparency, accountability, and effectiveness of CSOs activities. Adherence to Quality Standards forms a commitment on the part of CSOs to generally accepted ethical principles and standards of behavior, which further contributes to the achievement of social legitimacy. Based on the analyzed regulatory and technical documentation, the need to develop a Quality Standard of Ukraine for CSOs based on the complementarity of different approaches to evaluating the quality of organizations according to the «Quality Standard of CSOs» and DSTU ISO 9001:2015 is substantiated. The results of the analysis of registered public associations by organizational and legal forms in Ukraine confirm the tendency to increase their number, which is a prerequisite for the implementation of the international experience of using the CSO Quality Standard. Taking into account the results of a comparative assessment of the principles of the CSO Quality Standard and DSTU ISO 9001:2015, wit is possible to state that there are no differences in the main approaches to managing the quality system of organizations. The governance aspects of the Modified Organizational Capacity Assessment Tool are similar to those of the «Quality Standard of CSOs», based on the subcategories: authorities; values, vision, and mission of the organization; management style and leadership; strategic planning.