Abstract
Purpose – Examines the role and impact of employee engagement in an organization that has undergone major change. Looks at how to monitor and increase levels of staff engagement over time to deliver business results. Design/methodology/approach – Draws on six-monthly employee-engagement surveys and a case study to illustrate how HR can drive and monitor change through employee engagement. Findings – Follows Jupiter Hotels through a period of major change and reveals how employee surveys helped the firm to keep its employees motivated and engaged. Social implications – Looks at how a major employer in the hospitality sector coped with organizational change during an economic downturn. Originality/value – Offers best-practice material for HR managers.
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