Abstract
The study aimed at discovering the process through which three tourist guides of French, Spanish, and Japanese acquired different foreign languages. The data was taken through in-depth interviews to explore the motivation that drove their language learning, the language interference, the technique they used to self-teach themselves the language, and their immersion in the language’s native country. The recorded interviews were then transcribed and analyzed through data reduction, data display, and verification drawing. The results were then given to the subjects to ensure trustworthiness and to verify the researcher’s interpretation of the interview. The study found that 1) one of the most crucial factors of language learning success was strong motivation, which led to consistency and risk-taking attitude; 2) a significant growth of language mastery took place when the subjects spent extended time in the language’s native country; 3) both formal classroom instruction and informal independent learning were essential for their language improvement; 4) the subjects proactively consulted the native speakers to improve their vocabulary inventory, to correct inaccuracies or to gain new language expressions; and 5) due to the different nature of the languages they were learning, each subject had a diverse view on grammar and language interference. In pedagogical implication, teachers could foster students’ willingness to learn with either instrumental motivation, i.e. by raising awareness of the benefit of foreign language ability, or with integrative motivation, i.e. by raising students’ interest in the culture or people whose language was being studied. Besides, language learners, or language teachers, might reflect on this research to complement formal-classroom learning with a large degree of informal-independent learning.
Highlights
Besides serving as a source of knowledge for visitors, a professional tourist guide plays a wide range of roles
This study found that one of the most important factors in successful language learning is a strong motivation, which led to perseverance and a risk-taking attitude
It was found that formal classroom education and informal independent learning are very important for the improvement of the language of the tour guides
Summary
Besides serving as a source of knowledge for visitors, a professional tourist guide plays a wide range of roles. Apart from playing a role as a source of information about tourist destinations, tour guides are in charge of entertaining the tourists. He is responsible for turning phenomena into experience, offering a path to deeper meaning, and fostering respect for the heritage (Ludwig, 2015; O’Brien & Ham, 2012). As with any other tourism business, a tour guide is expected to be able to sell the product to the customers, in this case selling the tour program to guests. These can be accomplished only if the tour guides are proficient in the language of the guests
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