Abstract
A tertiary, non-profit academic medical center in California encountered the demands of a rapidly evolving set of COVID-19-related guidelines in 2020. Several outdated structures and processes were identified as operational inefficiencies compounded by siloed manual work, lack of role clarity, and increased operation costs. Thus, the department of nursing education began identifying opportunities for digital transformation to improve operational efficiency, streamline the scope of work, improve team collaboration, and reduce operating costs. Using Kotter’s eight-step process for leading change, implementing digital transformation decreased excessive costs. This was achieved by reducing nursing professional development practitioners’ time spent on task-related work by 63%, allowing them to practice at the highest level of their scope and training. Additionally, leadership support, innovation, conformity to experiment, visibility and accessibility of work, interdepartmental collaboration, and communication transparency were key factors for the success of digital transformation.
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