Abstract

‘Post-truth’ was not a new concept when it was selected as the international word of the year (2016) by Oxford Dictionaries. In the context of communications research, scholars were discussing journalism in the ‘post-factual’ age some thirty years ago (Ettema 1987). In the digital era, journalistic practice itself has changed; stories are generated by a multiplicity of actors in a participative and interactive way. This paper contemplates the nature of journalists’ information practices in the 21st century and relates these to the roles of information and social media in civil society. The methodology draws on the findings of pilot research studies investigating journalists’ information practices in the digital realm (Martin 2014; 2015) and investigates the pressures of verification. The author posits that that we are ostensibly living in a ‘post-truth’ society largely due to the impact of changes in the news milieu in the digital age. With so many diverse voices in the mix, it is increasingly difficult for citizens to separate fact from fiction; journalists thus have a role as verifiers. It is crucial for information consumers (citizenry) to have the requisite skills and knowledge to critically evaluate media content and deal with information and communication overload.

Highlights

  • This paper explores the nature of journalists’ information practices in the 21st century and how these relate to the roles of information and social media in civil society

  • This paper explores digital journalism using a qualitative framework

  • This paper examined the nature of journalists’ information practices in the 21st century and looked at the roles of information and social media in civil society

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Summary

Introduction

‘Truth is one, paths are many’ Mahatma Gandhi. It may come as a surprise to some, yet, ‘post-truth’ was not a new concept when it was named international word of the year (2016) by Oxford Dictionaries. The exponential growth of social media as a dominant communication practice, and its agility in capturing and broadcasting breaking news events more rapidly than traditional media, has forever altered the journalistic terrain: social media has been adopted as a major source by professional journalists (cf García de Torres and Hermida 2017) and citizens are able to use social media as a form of direct reportage. This creates new possibilities for newsrooms and journalists by providing an avenue for newsgathering via access to a wealth of citizen reportage (cf Sacco and Bossio 2017; Tandoc and Ferrucci 2017) and updates about current affairs, as well as an added showcase for news dissemination. Given that there are innumerable voices in the mix of diverse persuasions – with differing viewpoints and so many presumably credible claims to truth - it is becoming increasingly difficult for citizens to separate fact from fiction

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