Abstract
1Susan Yeager-Chowning is director of quality resources at Saint Luke's Hospital and CQI educator at Saint Luke's Shawnee Mission Health System in Kansas City, MO. She served as a Missouri Quality Award examiner in 2001. She is a member of the JHQ Review Panel. Ms. Yeager-Chowning interviewed Mr. Politi during the 9th Annual Excellence in Missouri Conference, December 14, 2001, in St. Louis, MO.
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