Job Stress Among Employees of Banking Sector in Klang Valley

Abstract

Purpose: The objective of this study was to identify the level job stress via workload, time pressure, working environment and, role of ambiguity among banking sector in Klang Valley. This study also to examines the relationship between workload, time pressure, working environment, and role of ambiguity toward job stress. Theoretical framework: Recent literature has reported banks have undergone significant organizational and structural changes and left their mark on the working circumstances and daily lives of employees. Design/Methodology/Approach: This study uses a cross-sectional survey research design, with a quantitative research approach. The population of this study consists of banking management staff for one of Malaysia's top banking groups. The data were analysis using statistical analysis of descriptive and inferential studies with Pearson correlation test. Findings: The findings reveal that role of ambiguity is the main causes effected the job stress among banking employee follow by time pressure and working environment. The correlation analysis also revealed that there is a significant and positive relationship with the moderate level between workload, time pressure, working environment and, role of ambiguity toward job stress among banking employees. Research, Practical & Social implications: These empirical findings may offer essential info for job stress among banking sector which aids recognize the recommendations that would have a better impact on reducing job stress, which may be applicable in Malaysia and other countries well. Originality/Value: The results indicate that the number of publications is growing, and contributed to banking sector policies based on staff well-being and human capital resources.