Abstract
High employee turnover is a problem for call centers. Previous research shows job shock contributed to high employee turnover among different jobs. Job shock is defined as unexpected events that occur in the workplace and cause the employee to resign voluntarily. This phenomenological transcendental reduction qualitative study explored call center representatives’ experiences with job shock, explaining employee turnover and the decision to resign voluntarily. Four dominant themes implied job shocking events influence employee turnover.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.