Abstract
Employee performance is one of the most researched topics in the field of human resources, many factors affect an employee's performance. As a negative behavior Counterproductive Work Behavior (CWB) which is often shown by employees when working, especially in government organizations. This behavior greatly affects the performance of employees in an organization. In addition to the negative behavior, positive behavior that has the opposite effect in improving employee performance is Organizational Citizenship Behavior (OCB). These two things are of concern to researchers to be studied in this study within a theoretical framework of research. Both CWB and OCB are largely determined by the job satisfaction felt by employees. This study aims to examine the effect of job satisfaction on OCB and CWB and the impact on employee performance, and wants to prove that OCB and CWB are able to mediate the relationship between job satisfaction and employee performance. Respondents from this study were 126 civil servants from 30 government offices with a simple random sample technique. The collected data were analyzed using the Structural Equation Modeling (SEM) approach with the Partial Least Square (PLS) approach. The results showed that OCB and CWB were proven to be mediators. For direct influence is explained in this text.
Highlights
Employee Performance is one of the most investigated topics in the science of human resources
The result is shown job Satisfaction positively affects to Organizational Citizenship Behavior (OCB), it explains that this research supports the previous studies such as [26, 27]
The effect of job satisfaction on employee performance directly has no effect, this testing result is contradictory to the research conducted [27]
Summary
Employee Performance is one of the most investigated topics in the science of human resources. The satisfaction in the workplace is one of the factors affecting the rise of negative behaviors in the workplace, such as the low presence rate in the office, finishing the work carelessly, even showing inattentive behavior. These harmful behaviors even some immensely disturbing behaviors are categorized into the behavioral category known as Counterproductive Work Behavior [13]. Same goes with talking behind their coworkers or colleagues’ back about bad things, almost all of them have done it from the intensity of rare until often Form that description, it shows that civil servants have the tendency to do the activities, even at oftentimes, known as Counterproductive Work Behavior
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