Abstract

Women who work in skincare clinics have demanding jobs. Literature indicates that these working environments are labour intensive and emotionally demanding. The aim of this study was to explore and describe the perceptions of job-satisfaction factors for women working in skincare clinics in the northern suburbs of Johannesburg, South Africa. In this study, individual semi-structured interviews, based on the philosophy of Appreciative Inquiry, were conducted. Data was analysed through thematic coding and strict ethical considerations and trustworthiness were adhered to. From the identified themes, eleven recommendations were derived aimed at improving the job-satisfaction of women working in skincare clinics.

Highlights

  • The skincare industry has been described as being labour intensive and emotionally draining by various authors (Linnan, D’Angelo, & Harrington 2014; Henrico, 2015), it is seen as a vocational domain

  • Women who work in these skin care clinics, relies on adequately managing human resources, as they work with clients on a daily basis and administer treatments that focus both on cosmetic and holistic outcomes

  • Henrico (2015) stated that skincare clinics are often dominated by female employees and owners and these clinics are seen as small businesses, as they often employ between 1–19 employees per establishment (Barnes Report, 2012)

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Summary

Introduction

The skincare industry has been described as being labour intensive and emotionally draining by various authors (Linnan, D’Angelo, & Harrington 2014; Henrico, 2015), it is seen as a vocational domain. Henrico (2015) stated that skincare clinics are often dominated by female employees and owners and these clinics are seen as small businesses, as they often employ between 1–19 employees per establishment (Barnes Report, 2012). Such small, privately owned businesses often do not focus on the job-satisfaction of employees or therapist, in this instance (as seen in larger companies), because of the lack of resources, such as staffing and financial resources (Neely, 2012). The aim of this study was to explore and describe the perceptions of job satisfaction factors for women working in skincare clinics

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