Abstract
Background: An effectively working health system is not possible without a satisfied workforce. Each year many dis-satisfied professionals either quit their profession or leave jobs in search of better opportunities. This is why the subject of job satisfaction has gained attention in the public health care sector and human resources in Pakistan in the recent past. This particular study was done to assess the job satisfaction of healthcare employees in the public tertiary hospital to identify the various underlying factors. Methods: The data was collected using Job Satisfaction Survey (JSS) questionnaire & analyzed using SPSS18. Results and Discussion: The results of the study showed that majority of the employees were satisfied with their supervisors, nature of job and colleagues but showed dissatisfaction for the rest of the factors like salaries, benefits, communication and conditions at work. Conclusion: If we want to improve the quality of health services that are provided to the consumers of health system i.e. patients then we cannot ignore the significance of satisfied health workforce.
Highlights
People around the globe demand Universal Health Coverage (UHC) of good quality to ensure their access to healthcare services for disease prevention and cure, palliation, health promotion, and rehabilitation, as and when needed which are not a financial burden for users [1]
[5] Those cities or areas which have teaching hospitals and have residents willing to pay attract more healthcare staff as compared to the regions which are economically less developed or have fewer facilities [6]. This shortage is attributed to a number of factors like less people enrolling for education in health related fields, change of profession by the healthcare workers, early retirement, misdistribution of human resources and brain drain
Regarding the correlation between various variables and job satisfaction such as remuneration packages and developmental opportunities, benefits offered by the organization, job recognition most of the participants showed dissatisfaction
Summary
People around the globe demand Universal Health Coverage (UHC) of good quality to ensure their access to healthcare services for disease prevention and cure, palliation, health promotion, and rehabilitation, as and when needed which are not a financial burden for users [1]. The dream of UHC can turn into realty through a well-functioning health system equipped with skilled workforce, as consumers of health system today are more aware of their rights; have higher expectations from their healthcare providers and demand improving standards of care as these customers are well aware of the fact that their satisfaction is the key to judging the quality of health services This is why the health institutions of today emphasize more than ever to have an upgraded, well abreast with knowledge and skilled workforce which is satisfied with their jobs [2]. Each year many dis-satisfied professionals either quit their profession or leave jobs in search of better opportunities This is why the subject of job satisfaction has gained attention in the public health care sector and human resources in Pakistan in the recent past. This particular study was done to assess the job satisfaction of healthcare employees in the public tertiary hospital to identify the various underlying factors
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