Abstract
PurposeThis study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations on job satisfaction for hotel housekeepers.Design/methodology/approachThe study analyzes these variants across 29 countries using International Social Survey Program data.FindingsFindings indicate significant differences in job satisfaction for hotel housekeepers across countries, lower job satisfaction for hospitality occupations compared to all other occupational categories, lower job satisfaction for hotel housekeepers than employees in other hospitality occupations, and a statistically significant positive impact of some elements of work-life balance, intrinsic and extrinsic rewards, and coworker relations on job satisfaction.Originality/valueThe hospitality industry is characterized by poor work-life balance, high turnover rates and limited rewards. Hotel housekeepers report lower levels of satisfaction than other hospitality workers in terms of work-life balance, pay, relationships with managers, useful work and interesting work. Housekeepers play an important role in hotel quality and guest satisfaction. As such, understanding and addressing factors contributing to job satisfaction for hotel housekeepers is critical for managers
Highlights
Individual characteristics, work-life balance, work relations, extrinsic rewards and intrinsic rewards all play a role
Work-life balance, work interfering with families, is generally not a dissatisfier
Most of the studies reviewed indicated that housekeepers had sufficient flexibility in scheduling to accommodate their children’s school schedules as well as time to spend with family
Summary
The current study examines country differences in job satisfaction among hotel housekeeping staff by examining work-life balance, intrinsic and extrinsic rewards, and work relations variables in 37 countries using International Social Survey Program data (ISSP, 2015). The purpose of the study is to identify similarities and differences in the variables that impact job satisfaction for hotel housekeepers across countries with the goal of informing management practice. To our knowledge, this is the first global comparative study of job satisfaction for hotel housekeepers
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