Abstract
Background: This study aims to explore the effect of transformational leadership and organizational culture on organizational citizenship behavior and see whether job satisfaction functions as a good mediator Methods: By using a quantitative approach, the data collection tool uses a psychological scale, the research respondents (N = 232) are employees and leaders of one company. Results: The results of the study show that job satisfaction functions as a mediator of the influence of transformational leadership and organizational culture on organizational citizenship behavior. Conclusion: By applying transformational leadership style accompanied by building a good organizational culture the organization has strong capital to foster employee organizational citizenship behaviour. This study also provides empirical evidence of the influence of these two variables on organizational citizenship behaviour through job satisfaction.
Highlights
The occurrence of the economic crisis in America which spread throughout the world had a negative impact on most corporate organizations throughout the world
Several previous studies prove that organizational culture correlates with organizational citizenship behavior [51, 52], whereas in this study found that organizational culture perceived positively by employees does not automatically encourage employees to carry out organizational citizenship behavior, but the organizational culture that is perceived positively by employees will foster employee job satisfaction which this satisfaction will have implications for organizational citizenship behavior of employees
This study found that job satisfaction functions as a mediator of the influence of transformational leadership and organizational culture on organizational citizenship behavior
Summary
The occurrence of the economic crisis in America which spread throughout the world had a negative impact on most corporate organizations throughout the world This economic crisis forced companies to make various changes that could potentially create future uncertainty for most employees. The worst thing is causing a lot of unemployment that can disrupt mental health [1, 2]. Even though this has passed, the company's organizational attention to the psychological situation of employees remains a concern. This is because human resources are the most important element in industrial and organizational development. This study aims to explore the effect of transformational leadership and organizational culture on organizational citizenship behavior and see whether job satisfaction functions as a good mediator
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