Job Satisfaction Among the Expatriates in the UAE

Abstract

The aim of the present study was to identify the specific factors associated with Job Satisfaction among the expatriates in the UAE. For this purpose employees at a leading global remittance and foreign exchange organization having partners across the world, representing over 40 nationalities and having over 7000 employees were chosen. The study focuses on revealing the influence of various demographic characteristics that these employees exhibited, which affect their satisfaction level. The questionnaires were distributed among 1202 employees (972 males and 230 females) working in the 4 regions of the UAE. The Factor Analysis (KMO Test) was done to identify the critical factors associated with job satisfaction vis-a-vis their Tenure, Age, Gender and Nationality. A total of 14 factors explained 56.273 % of the total variance. Overall the employees were moderately satisfied with the jobs but more satisfied with the following aspects of their current work situation: Future prospects, Team Work, Work Environment and Supervisor Behaviour and Training Programmes (being the Top 5 Satisfiers) and least satisfied with: Incentives, Social Recognition Programmes and Compensation (being the bottom 3 i.e. dissatisfiers). The data also revealed the influence of the demographic factors chosen for the study on the over-all impact on job-satisfaction. The analysis revealed that a total of 14 factors were important for the males whereas the responses from females indicated that a total of 20 factors were important for females. The dominant factors: Customer satisfaction, Ethics, Events, etc. came out to be as important factors for females over and above the 14 factors which were important for males.